Serious problems were exposed this week by the Southwest Airline Pilots Association when the organization’s leader said that 80 percent of its maintenance is outsourced. This is far more than other airlines. United Airlines farms out 51 percent of maintenance, Alaska 49 percent, Delta 43 percent, and American 33 percent, the union said. Last Friday, Southwest… Read More


We live in an automated society.   In the 1800s, 90 percent of the population lived on farms; today it is around 1 percent.   We’re seeing jobs being automated away, and we adapt.   But what about fully automated flight controls? The October crash of a Lion Air jet off Indonesia, killing 189, raised questions about Boeing rapidly… Read More


Behold, the new Greyhound of the skies! American Airlines’ new A321 Neo. Sardine seating? Check! One lavatory for 60 passengers? Check. One flight attendant per 50 passengers – which equals no flight attendants? Check! No seatback screens, aka no in-flight entertainment? Check! However, this may be insulting to Greyhound, we understand, because at least the… Read More


Remember the good old days, when frequent flyer programs were easy to decipher and actually rewarding?   Travelers earned mileage based on distance traveled. Airlines rounded mileage up to 500 for short flights, free tickets were easier to accrue, miles never expired, and award travel was basically free, requiring little more than a Saturday night… Read More


As we look back with pride on our successes, and look forward to another year of challenges, we gratefully reflect on the fact that we are an organization supported entirely through the generosity of our members. Again we must ask you, our loyal membership, to continue your generous support in 2019. The fight is far from… Read More


We get plenty of questions, but one we recently received deserves a wider audience: What things are most likely to trip up a passenger in a contract of carriage? All airline contracts of carriage are contracts of adhesion, involving no bargaining power by the consumer. Read more about adhesion here. You agree to the airline’s… Read More