Sarah D. Young – 07/09/2018 | ConsumerAffairs Despite safety concerns and numerous complaints made by travelers, the Federal Aviation Administration (FAA) says it has found no need to regulate airline seat size and legroom. In a letter announcing its decision, the agency said it “has no evidence that there is an immediate safety issue necessitating rule-making at this time.”… Read More


Each January we hold hope for a good new year…   But in 2017, we saw things go colossally wrong, from United Airlines dragging off a passenger, to price-gouging during natural disaster Hurricane Harvey, to a new low in Coach Class  – ‘Basic Economy’, aka Last Class. The CEO of American Airlines boasted recently, “We’ll never lose… Read More


Airline Passengers Rights—What is needed now By Paul Hudson, Executive Director, Aviation Consumer Action Project (ACAP) & Kate Hanni, Director, FlyersRights.org (aka Coalition for an Airline Passengers Bill of Rights (CAPBOR)) 6/6/12 Stranding & Flight Delays For many decades by far the largest number of consumer complaints to the DOT has involved flight delays. Starting… Read More


  Airline Passengers Rights – What is needed now   By    Paul Hudson, Executive Director, Aviation Consumer Action Project (ACAP)   & Kate Hanni, Director, FlyersRights.org  (aka Coalition for an Airline Passengers Bill of Rights (CAPBOR))   6/6/12 Stranding & Flight Delays For many decades by far the largest number of consumer complaints to… Read More