One Step Forward, Three Steps Back We have the perfect slogan that tops off this ‘annus horribilis’ year for flyers: Passengers want to be badly treated. This is courtesy of the CEO of the International Air Transport Association (IATA) who went on to say that people “don’t want to pay for comfort on-board.” FlyersRights.org’s president, Paul Hudson replied, “Wow. It’s now on the record that the airline… Read More
Don’t Complane \ About three quarters of passengers don’t bother complaining when things go wrong with their flight because they think it’s a waste of time, according to a survey published last month. A research paper published by customer-care company Clarabridge says flyers have little faith in airlines’ complaint procedures. Almost three out of four of the 2,500 people… Read More
Open Letter to Airline CEOs, Air Traffic Control Privatization, A Passenger Sucker Punch? An Open Letter To Airline CEOs Re: Air Traffic Control Privatization, A Passenger Sucker Punch? As you know, Congress is expected to vote in September on legislation to transfer control of the nation’s skies from the FAA to a private corporation with the power to tax passengers without Congress. You have… Read More
D.C. Circuit Court of Appeals Grants Victory to Flyers Rights Flyers Rights v FAA OPINION 7-28-2017 The D.C. Circuit Court of Appeals granted Flyers Rights and airline passengers a victory, ruling that the FAA had no reasonable basis to refuse to institute rulemaking over ever-shrinking seat sizes. The FAA relied on studies that were either irrelevant, outdated, or not included in the record… Read More
Yesterday’s Vote in House Transportation Committee… The House Transportation & Infrastructure Committee reported out the AIRR or FAA reauthorization bill on a party line vote 32-25 all Rs voting Aye, all Ds No. It included an amendment by Rep. Steve Cohen calling on the FAA to set minimum seat standards within 1 year, but contained no moratorium on further shrinkage,… Read More
Flying Off into the Sunset – Kate Hanni, Vocal Advocate for Passenger Rights, Steps Down Flying Off into the Sunset Kate Hanni, Vocal Advocate for Passenger Rights, Steps Down Unwavering Commitment to Improving Airline Passenger Rights Tuesday, February 5, 2013 FlyersRights’ Executive Director, Kate Hanni, announced she is stepping down after nearly seven years of unwavering commitment to improving airline passenger rights, due to personal and family reasons. During her tenure,… Read More
K A T E H A N N I , D I R E C T O R , F L Y E R S R I G H T S . O R G K A T E H A N N I , D I R E C T O R , F L Y E R S R I G H T S . O R G Kate Hanni is one today’s most passionate and dedicated national figures fighting for safeguards and protections to airline passengers. She… Read More
Airline Passengers Rights—What is needed now Airline Passengers Rights—What is needed now By Paul Hudson, Executive Director, Aviation Consumer Action Project (ACAP) & Kate Hanni, Director, FlyersRights.org (aka Coalition for an Airline Passengers Bill of Rights (CAPBOR)) 6/6/12 Stranding & Flight Delays For many decades by far the largest number of consumer complaints to the DOT has involved flight delays. Starting… Read More
Some recommendations by FlyersRights.org and Aviation Consumer Action Project (ACAP), Ignored by US DOT Advisory Committee for Aviation ConsumerProtection in October 22, 2012 Report Some recommendations by FlyersRights.org and Aviation Consumer Action Project (ACAP), Ignored by US DOT Advisory Committee for Aviation Consumer Protection in October 22, 2012 Report 1) Airline passenger representatives should be appointed to governing boards of airports. 2) Minimum reserves of airline equipment and staffing and meaningful plans for service disruptions. 3) Passenger compensation for excessive… Read More
Airline Passengers Rights – What is needed now Airline Passengers Rights – What is needed now By Paul Hudson, Executive Director, Aviation Consumer Action Project (ACAP) & Kate Hanni, Director, FlyersRights.org (aka Coalition for an Airline Passengers Bill of Rights (CAPBOR)) 6/6/12 Stranding & Flight Delays For many decades by far the largest number of consumer complaints to… Read More