Last week, the response by the Federal Aviation Administration (FAA) was outright refusal to reconsider its denial of FlyersRights.org’s petition to set minimum seat standards. The FAA declared that questionable evacuation tests are valid and there are no problems with shrunken seats and larger passengers impeding escape. Problematic Certification Process  But when aircraft evacuation drills are carried out, organizers do… Read More


Sarah D. Young – 07/09/2018 | ConsumerAffairs Despite safety concerns and numerous complaints made by travelers, the Federal Aviation Administration (FAA) says it has found no need to regulate airline seat size and legroom. In a letter announcing its decision, the agency said it “has no evidence that there is an immediate safety issue necessitating rule-making at this time.”… Read More


Across the U.S., commercial air travel is the main, often the only, means of long-distance transportation. Yet the airline industry is a case study in U.S. policy gone awry. Mergers have resulted in four mega airlines with take-it-or-leave it conditions while reaping consistent record profits. It may be last major industry where service standards are steadily declining for… Read More


We have the perfect slogan that tops off this ‘annus horribilis’ year for flyers: Passengers want to be badly treated.  This is courtesy of the CEO of the International Air Transport Association (IATA) who went on to say that people “don’t want to pay for comfort on-board.” FlyersRights.org’s president, Paul Hudson replied, “Wow. It’s now on the record that the airline… Read More


\ About three quarters of passengers don’t bother complaining when things go wrong with their flight because they think it’s a waste of time, according to a survey published last month. A research paper published by customer-care company Clarabridge says flyers have little faith in airlines’ complaint procedures. Almost three out of four of the 2,500 people… Read More


Flying Off into the Sunset Kate Hanni, Vocal Advocate for Passenger Rights, Steps Down Unwavering Commitment to Improving Airline Passenger Rights  Tuesday, February 5, 2013 FlyersRights’ Executive Director, Kate Hanni, announced she is stepping down after nearly seven years of unwavering commitment to improving airline passenger rights, due to personal and family reasons. During her tenure,… Read More