You will get an answering machine and instructions for what to do when stranded. We will answer your questions to the best of our ability about other issues. If your baggage is lost, unfortunately the airlines end up selling your bags at http://www.unclaimedbaggage.com/ . You can go there to view your precious items. It this bothers you CALL YOUR CONGRESSMAN AND ASK THEM TO INCLUDE OUR BAGGAGE CLAUSE IN THE BILL. At this point our baggage clause has been ignored by Congress.
We are here for you. We will do our best. We are a non-profit and need your donations in order to keep afloat. Airline miles, cash (every dollar helps), hotel points etc.
Your Fearless Leader,
Kate Hanni, Founder