To: The Congress of the United States
Please support the Airline Passenger
Bill Of Rights in Congress, which must become a part of Federal Law to provide
permanent protections for airline passengers.
We are committed to solutions promoting airline passenger policies that advance
the safety of all passengers while not imposing unrealistic economic burdens
that adversely affect airline profitability or create exorbitant ticket price
Public law must include provisions to protect passengers against tarmac delays
in excess of three hours, including those on international flights; ensuring
their basic human needs are met during long on ground delays. It must also
protect passenger safety by mandating minimum seat pitch standards to preclude
ingress/egress and health issues, protect travelling infants and small children
by mandating airline acceptance of FAA-certified child seats and provision for
their use on all flights, and protect unaccompanied minor air travellers by
requiring airlines to provide the services and protections they promise in
their Contract of Carriage.
Public law must also address fee and passenger compensation issues, including
requiring transparency of all unbundled, ancillary fees, mandating prompt
refunds of baggage fees for delayed, lost, damaged or pilfered baggage; and
prompt compensation for missing or damaged contents, and requiring refunds of
taxes, PFCs, and surcharges for non-refundable tickets when flights are cancelled.
Moreover, public law must mandate increased compensation for involuntary
“bumping”; and the airlines’ ability to oversell seats.
We also ask that Congress address administrative issues that currently limit
passenger rights. We request laws that require response to passenger complaints
within seven days and adequate resolution within ten days, publication of DOT
contact information and a consumer hotline telephone number on airline tickets,
creation of an advisory committee to be appointed by the Secretary of
Transportation and composed of airline employees, consumer advocates, and
government officials to inform the Secretary on airline passenger issues.
Finally, we ask that Congress require airports (large, medium, and small) to
maintain contingency plans for long on ground delays, including emergency
stores of food and potable water for stranded passengers, and that Congress
require airlines to report long ground delays for flights on aircraft of 30 or
more seats to the DOT for inclusion in the BTS and RITA databases.
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