Once your flight is late, chances are good you will miss your connecting flight. Mainline flights have been cut back so they are fuller and less frequent. Fewer direct flights means packed planes and less convenience for the traveler.
Then, you will miss the next two or three because they are flying so full.
Record profits and no relief for passengers, or employees. Steve Silberstein, Executive Producer of the film Inequality for All said:
“United CEO Jeff Smisek gave himself $8.1 MILLION dollars in 2014. If he had cut his salary to a “lousy” two million dollars a year instead — that would save about as much money as the purported saving of lowering the pay of those 630 jobs.”
Soon you wil be able to fly coast to coast and never interact with the airline’s real employees – only outsourced contractors. From the gate agents, baggage handlers to the regional jet pilots and crew- none will work for the airline.
As FlyersRights has pointed out previously, being a virtual airline does not end so well if anything goes wrong.
American Airlines said the vast majority of its domestic airports already are staffed by Envoy or other contractors. Delta said only 42 of its 230 domestic airports employ Delta employees exclusively. Thirty-three airports have Delta workers as customer-service agents and Delta Global Services workers employed as ramp workers. In 80 airports, Delta Global Services workers perform both functions. Another 75 airports use other outside vendors.
Employees that work directly for United have an incentive to help the company and themselves by providing superior customer service. Subcontractors, on the other hand, have no such incentive and are very likely to provide poor service to customers, reflecting very negatively on the company.
How is it that an industry can profit through fewer services, more wait time and reduced flights?It all started with food services cut, although the meals weren’t very good. Now passengers pay extra for everything from bags, to a better seat or early boarding. This is being allowed because travelers have very few options. There are only a few major airlines left in business.
Add it all up and it means skyhigh rates and far less convenience.
Not the worst problem…but still maddening.
Ninety minute flight: Chicago O’Hare to Washington National, arrives on time
or a bit early. Then 45 minute wait for luggage to arrive on carousel.
First our flight number was displayed on carousel monitor, then another
flight was displayed. Then (after long delay) PA system apology for
delay. Then (after another long delay) bags arrive after our flight
This was bad enough when bags traveled free but really, it’s outrageous when we’ve paid for bag checking.
I understand this might be UA, or National Airport, or team screwup. But for it to take half the flight duration to deliver bags from plane to claim ought to at
least get bag check fee refunded. Fat chance, of course but I’ll gripe
to UA/National and see what happens.
Thanks for what Flyers Rights does for us all!
Complain to the airline and ask for compensation. Complain to the DOT in hopes that they will note a pattern of complaints from one airline or one airport.
Should we add to our list of consumer demands that luggage be delivered in a timely manner or the baggage fees (where applicable) would be refunded?
Joel J Smiler DVM
This is what I sent to the TSA – I am surprised that there is no press about this at all and I am wondering if other frequent flyers are talking about it.
I signed up to participate in the TSA Precheck program when it was initially available. As a frequent traveler I spoke highly of the program. I paid 100.00 to join, I was finger printed, my background was checked, I was photographed and interviewed by a customs agent. I felt sure that that all of the steps were taken to insure that not only was I a known and trusted traveler, but those who participated in the program were as well. However, the recent push by TSA to signup additional travelers has me concerned about security and in speaking to several TSA agents while traveling recently, they agree.
Here’s what concerns me:
I will continue to use the precheck program until the lines become as long as the non-precheck lines, which I am certain they will and hopefully by that time, I will be retired and an infrequent traveler like the majority of the people being pushed into the program.
Kendall – that’s the same response they sent me and that may make sense when they select those people through the boarding pass process, but when they just merge lines it doesn’t. The lack of security for increased revenue concerns me and as a few TSA agents told me…it concerns them too. Thanks for the reply
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