Allegiant Flight Attendants Handing Out Notices
If you’re brave enough to book with Allegiant Air, listen up. Some flight attendants are fed up with how things are run. Their union says they have to deal with too many angry customers who are upset with delayed flights and extra charges.
Some Allegiant flights now have the flight attendants handing out information flyers to deplaning passengers explaining that attendants will continue to provide quality customer service, despite the lengthy flight delays that have so angered their customers recently.The Transportation Workers Union represents the flight attendants and says attendants wrongly become the target of t
“Obviously we’re put in a position with customers who are unhappy because of these delays or cancellations, and we don’t have any way to answer them because these are decisions made by the company,” says Thom McDaniel, International Vice President of the Transportation Workers Union.
McDaniel says that extra fees for on-board drinks, snacks, and carry-on luggage are pushing customers away.
The union started a website, willallegiantbethere.org, to voice their concerns with the company. They have been in an ongoing battle to reach an agreement on a contract with Allegiant for nearly three years.
United’s “Fly the Friendly Skies” Slogan Returns
After almost a 20-year hiatus, United Airlines is once again urging travelers to “fly the friendly skies.”
When several FlyersRights members emailed us this story last week, we thought: wouldn’t it be nice if United rolled out this campaign as part of a package of service improvements?
We just can’t see the slogan working with today’s race to the bottom.
Henry Harteveldt, travel analyst for Hudson Crossing, called the campaign “a very bold move for United,” but said the advertising carried “the risk of failure: If passengers don’t see United fulfilling its promise of being a ‘user-friendly’ airline, the advertising will be seen as hollow and will backfire. …
Tim Winship, publisher of FrequentFlier.com, a Web site on travel loyalty programs, was dismissive of the campaign, calling “friendly skies” “so last century. In 2013, the skies are anything but friendly, and to suggest otherwise is to insult the intelligence of consumers and invite their scorn.
United has a huge credibility gap problem. A bit courageous to proclaim the friendly skies when you can’t get above 80% on time and every message from United proclaims enhancement while delivering degradation. (United Airlines Named The Worst Domestic Carrier).
By the way, how does calling your sky friendly differentiate you from all the other airlines sharing that airspace with you?
Is that AA flight 10 miles ahead of us in the unfriendly skies?
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