As we know, airlines love to make it as difficult as possible for passengers to receive money they’re entitled to for flight delays.
Last week, the UK Court of Appeals confirmed that passengers of non-EU airlines who miss connecting flights outside EU can claim compensation.
On the landmark cases, Gahan v Emirates and Buckley v Emirates, the Court ruled that airlines are liabile under EC Regulation 261/2004 for missed connections and consequent delay at a passenger’s final destination.
What US passengers may not be aware of is that it’s not just European carriers who are subject to these rules – US carriers flying from and within Europe must also abide by them.
Within the US, airlines have very little responsibility and few rules when it comes to reimbursing for flight mishaps and travel problems – just ask anyone who spent several days in an airport this past summer waiting out storms, IT meltdowns and crew timeouts. Though you can often get vouchers or frequent flyer miles, what we lack, and what Flyersrights is fighting for, is official compensation rules authorized by the Dept. of Transportation which holds airlines accountable for their operational messes.
Of course getting an airline to pay the EU compensation due for a flight delay takes some perseverance – as airlines are good at weaseling their way out of paying anything.
Not surprisingly, airlines rarely fork over 600 EUR per passenger for a delayed transcontinental flight without you asking for it.
(here entire document can be found and saved as a .pdf: https://ec.europa.eu/transport/sites/transport/files/themes/passengers/air/doc/2004_261_national_enforcement_bodies.pdf,– Above is the first page showing a few countries, many more in the link).