\ About three quarters of passengers don’t bother complaining when things go wrong with their flight because they think it’s a waste of time, according to a survey published last month. A research paper published by customer-care company Clarabridge says flyers have little faith in airlines’ complaint procedures. Almost three out of four of the 2,500 people… Read More


Flying Off into the Sunset Kate Hanni, Vocal Advocate for Passenger Rights, Steps Down Unwavering Commitment to Improving Airline Passenger Rights  Tuesday, February 5, 2013 FlyersRights’ Executive Director, Kate Hanni, announced she is stepping down after nearly seven years of unwavering commitment to improving airline passenger rights, due to personal and family reasons. During her tenure,… Read More


Airline Passengers Rights—What is needed now By Paul Hudson, Executive Director, Aviation Consumer Action Project (ACAP) & Kate Hanni, Director, FlyersRights.org (aka Coalition for an Airline Passengers Bill of Rights (CAPBOR)) 6/6/12 Stranding & Flight Delays For many decades by far the largest number of consumer complaints to the DOT has involved flight delays. Starting… Read More


Some recommendations by FlyersRights.org and Aviation Consumer Action Project (ACAP), Ignored by US DOT Advisory Committee for Aviation Consumer Protection in October 22, 2012 Report 1) Airline passenger representatives should be appointed to governing boards of airports. 2) Minimum reserves of airline equipment and staffing and meaningful plans for service disruptions. 3) Passenger compensation for excessive… Read More


  Airline Passengers Rights – What is needed now   By    Paul Hudson, Executive Director, Aviation Consumer Action Project (ACAP)   & Kate Hanni, Director, FlyersRights.org  (aka Coalition for an Airline Passengers Bill of Rights (CAPBOR))   6/6/12 Stranding & Flight Delays For many decades by far the largest number of consumer complaints to… Read More