There was no shortage of stories about businesses stepping up to the plate to assist Houstonians after hurricane Harvey. Heartfelt concern was responsible for increasing options for citizens suffering from water damage. Airbnb even deferred its service charges and asked property owners to open their listings for free to those displaced by Harvey. In contrast to… Read More


If you listen to the tales of people trying to get refunds from airlines and tour companies, you realize they’ll go to great lengths to weasel out of their responsibilities. The Economist says investors prefer airlines with good customer service, and that there is value, it seems, in caring. However, last week, a family told News 6 in… Read More


  The eighth amendment to the US Constitution prohibits “Cruel and unusual punishment” – meant to safeguard Americans against suffering, pain, or humiliation. Can sitting in an economy class airline seat apply to that definition, considering how painful it is to endure for many Americans? FlyersRights has argued in court that health and safety are at risk because airlines continue to… Read More


Victory for Consumers Seat size IS a safety and health issue. That was the ruling from the U.S. appeals court last Friday – that the Federal Aviation Administration must reconsider their decision not to regulate the size of airline seats. The court decision was unanimous, 3-0. Hundreds of supportive comments were posted on the FAA docket, and thousands signed FlyersRights’ online… Read More


You booked your ticket. Business Insider You ponied up extra to have that extra millimeter of legroom.   You think you may even enjoy the journey.   But something gives you an unpleasant feeling. The plane could be overbooked, and you might get ‘reaccommodated’.   Uh-oh, and you’re flying United!   Then, five days before… Read More


Your boarding pass and driver’s license could be replaced by your biometric data in the not-too-distant future. Instead of handing your boarding pass and ID to a TSA agent, you could be placing two fingerprints on a scanner to be recognized. JetBlue is testing facial-recognition check-in for a few flights in June, and Delta Air Lines plans… Read More


  We’re issuing the newsletter early, before the big vote Tuesday in the House Transportation Committee – so our members can call their Congressional representatives.Especially those on the Committee (below) to support strengthening amendments and air travel reform as set forth in the FlyersRights Airline Passenger Bill of Rights. Open to the Public: Aviation Innovation, Reform,… Read More


Kate Hanni, Founder-PresidentCoalition for Airline Passengers’ Rights, Health and Safety707-337-0328 Forbes/Conde Naste Exutive Women’s Magazine Taps Kate Hanni as one of 25 most Influential Executive Women in Travel June 26th, 2008: Kate Hanni is one of the most passionate and dedicated national figures fighting for safeguards and protections for airline passenger’s today. She is the… Read More